StrattoVoice Enterprise
Call volume is up, patience is down, and your IVR still answers with a menu — then drops the caller in a queue. The answers they want live in systems your agents have to dig through by hand. StrattoVoice Enterprise is the AI upgrade for your call center: carrier-class Voice AI that answers on every channel and resolves the request inside your own systems of record, instead of taking a message and passing it along.
We didn't start with AI.
We started with the carriers.
Since 1995, our team has built carrier-grade voice systems handling millions of calls — for mobile carriers, banks, insurers, and financial-services firms: auto-attendant, voicemail, IVR, speech recognition, and call automation. We had speech recognition in production in 1999, before "voice AI" was a phrase. We own the entire voice stack — not a reseller wrapper — which is why a serious contact center can trust it with real call volume.
voice
- Building voice since
- 1995
- Speech recognition in production
- Since 1999
- Trusted by
- Mobile carriers, banking, insurance
Built to Resolve, Not Deflect
StrattoVoice Enterprise by Stratto Technologies is a Platform-as-a-Service for carrier-grade voice automation. Voice AI answers in natural speech, a team of scoped AI agents handles account servicing, billing, disputes, and outbound, and omnichannel engagement spans voice, SMS, WhatsApp, web chat, and email in one conversation.
Voice AI, Not a Menu
Callers say what they need in their own words and get an answer — no menu maze, no button presses, no hold music. Natural speech in, natural speech out, with context-aware routing on caller intent.
Resolution in Your Systems
The balance, the bill, the claim, the frozen card — handled while the caller is still on the line, through pre-built connectors to core banking and billing (Symitar, Fiserv, Oracle CC&B), CRM, ticketing, SAP, and custom APIs. The request ends finished, not logged.
A Team of AI Agents
Not one model doing everything — specialists for account servicing, billing and payments, disputes and claims, and outbound. Each runs on a lean, scoped context, so there is no cross-talk and no room to invent answers.
Omnichannel Engagement
Voice, SMS, WhatsApp, web chat, and email handled as one continuous conversation rather than five disconnected channels. The context follows the customer wherever they pick it back up.
99.999% Uptime
Carrier-class reliability backed by AWS multi-region architecture. Built by telecom engineers who handled 1M+ calls/day.
Security & Compliance
Multi-tenant data isolation, HIPAA-ready infrastructure, SOC 2 audit-ready architecture, end-to-end encryption, and full audit logging.
Built on proven infrastructure
StrattoVoice Enterprise runs on AWS with multi-carrier PSTN connectivity. Multi-region deployment, provisioned concurrency, WebSocket-based real-time audio, and automated failover. The same infrastructure principles used by Tier 1 carriers — now available as a platform.
A disciplined path from first call to fully live
No black boxes, no runaway scope. Every StrattoVoice Enterprise engagement moves through six defined stages — each with a clear deliverable, a decision gate, and measurable acceptance criteria. You always know where you stand and what comes next.
Assessment
Map the pain, size the value.
Opportunity assessment + value hypothesis
Concept
Scope, requirements, roles aligned.
Solution blueprint + requirements + RACI
Prototype
Hear it before you commit.
Working prototype on your top use case
MVP
Production-grade and integrated.
Production MVP + tests + security review
Tuning
Calibrated to your KPIs.
System meeting your agreed KPIs
Operate & Improve
Run to SLA, improve continuously.
SLA-backed operations + improvement roadmap
Every stage ends in a decision you control — stop, expand, or go deeper, on evidence, not faith.
Defined acceptance criteria · Security & compliance review · Measurable KPIs · Grounded in ISO/IEC/IEEE 12207 + CMMI practice
Built for Regulated, High-Volume Industries
StrattoVoice Enterprise serves regulated, high-volume industries including banking and financial services, insurance, healthcare, airlines, utilities, media, telecom, and government. Built with HIPAA-ready infrastructure, SOC 2 audit-ready architecture, and multi-tenant data isolation.
Seamless Integration with Your Stack
StrattoVoice Enterprise includes pre-built connectors for core banking (Symitar, Fiserv), utility billing (Oracle CC&B, SAP IS-U), CRM (Salesforce, Dynamics), ticketing (ServiceNow, Zendesk), and custom APIs. Bi-directional data flow enables real-time lookup, transaction processing, and record updates during a live conversation.
Ready to build your enterprise voice solution?
Our team will design a StrattoVoice Enterprise deployment tailored to your industry, compliance requirements, and scale.